App Support
Need help with a Mellosoft app? We provide support for all of our published applications, including Tanglo and Roomed.
The fastest way to reach us is by email at hello@mellosoft.com.au, or through the contact form on our home page. We aim to respond within two business days.
Frequently asked questions
How do I report a bug or problem with an app?+
Email us at hello@mellosoft.com.au with the app name, your device model, and a short description of the problem. Screenshots help. We aim to respond within two business days.
How do I request a feature?+
We read every suggestion. Send your idea to hello@mellosoft.com.au with the app name in the subject line.
How do refunds work for App Store purchases?+
Purchases made through the Apple App Store are processed by Apple. You can request a refund at reportaproblem.apple.com using the Apple account you purchased with.
How do I delete my data?+
See our Privacy Policy for what each app stores. To request deletion of any data associated with you, email hello@mellosoft.com.au and we will action it within 30 days.